dashiels.net

IT​​ Professional

About Me

Computer Networking

Hardware

Cloud computing

Cyber security

900+

Customers to Serve

Currently serving about 900 students, 50+ teachers and staff in my current role.

1000+

Devices to take care of

Devices such as student and teacher laptops, loaner laptops, classroom desktops, classroom projectors, etc., need to be managed and maintained.

50+

Classrooms and Offices

There are more than 50 classrooms and offices at the 5 story building I currently work at that include technology needing to be maintained.

30+

Toner Cartridges Recycled

HP toner cartridges can be sent back to HP for recycling. Each one comes with a shipping label and can be dropped off at a UPS store so that they are delivered to HP to be recycled.

name

Dashiel Sanchez

Role

IT Campus/Field Technician

Email
dashiel.sanchez10@gmail.com
Website
www.dashiels.net
location

Houston, TX USA

Interests

Games, Books, Movies, Guitar-playing, Concerts, Traveling, Cycliing

Social

IT AT HOME AND WORK

I take pride in my work while having patience with my customers. I try to stay on top of things and stay one step ahead of the game. At home, I take time to learn new things in the different IT fields when I have the time.

Download Resume

Experiences

Previous and Current Work Experience

June, 2007 - July, 2007

Internship
  • Assisted in construction of an outdoor stage for MECA’s cultural shows.
  • Developed teamwork skills with co-workers and UH architecture students.
  • Assisted in the structural remodeling of the service room.
Houston, TX

June, 2010 - January, 2021

Service Writer
  • Informed customer of complications, detailed repair plan, and timeline.
  • Used ticketing software to calculate quotes for repair of clients vehicles.
  • Integrated Microsoft software for financial purposes.
  • Maintained and configured workstations, printers, and other network devices in the business.
  • Trained new employees for their respective positions.
Houston, TX

Jun, 2019 – December, 2020

IT Field Technician
  • Performed hardware assessments for the hundreds of student and teacher devices.
  • Re-imaged problematic Windows computers for district users.
  • Reset and restored Chromebooks and iPads through a mobile device management system.
  • Troubleshooted application-related issues for users computers.
  • Mapped and installed network printers for district users both on Windows and Mac devices.
Houston, TX

August, 2021 – current

IT Campus Technician
  • Troubleshoots hardware or software related issues for teachers, staff, and students.
  • Manages technology inventory through TipWeb and Excel spreadsheets.
  • Uses Footprints as a ticketing system to document work done and escalates issues to administrators.
  • Utilizes cloud services such as Microsoft 365 and G-Suite for everyday tasks and sharing information with coworkers.
  • Cooperates with network operations center to solve network-related problems in a timely manner.
  • Communicates problems and resolutions through phone, MS Teams, or e-mail to co-workers.
  • Sets up audio and visual equipment for special events.
  • Documents and sends damaged student laptops to vendor for repairs under ADP.
Houston, TX
contact me

Location: Houston

Born and raised in the Houston area.

Information Technology

Computer Networking

Having attained knowledge in computer newtworking up to the CCNA level, I am now studying to get CCNP certified.

Learn more  

Cloud Computing

Cloud computing is hot right now so I decided to take a look into AWS by taking a course on Udemy.com.

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Cyber Security

Cyber security is a super important topic nowadays as it needed to ensure companies are safe from black hat hackers.

Learn more  
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