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Houston Independent School District
West Division/Field Representative
June 2023 - Present

Troubleshoots software and hardware related issues for teachers and staff.
Responds, updates, and closes ticket requests through ticketing system accordingly.
Takes care of high priority, network-related issues as soon as possible while teamworking with the NOC.
Communicates problems and resolutions through phone, MS Teams, or e-mail to co-workers.
Cooperates in projects requiring teamwork in order to get it done in a timely manner.
Train and help new co-workers whenever assistance is needed.

Houston Independent School District
DeBakey High School
August 2021 - May 2023

Troubleshot hardware or software related issues for teachers, staff, and students.
Managed technology inventory through TipWeb and Excel spreadsheets.
Used Footprints as a ticketing system to document work done and escalates issues to administrators.
Utilized cloud services such as Microsoft 365 and G-Suite for everyday tasks and sharing information with coworkers.
Cooperated with network operations center to solve network-related problems in a timely manner.
Communicated problems and resolutions through phone, MS Teams, or e-mail to co-workers.
Set up audio and visual equipment for special events.
Documented and sent damaged student laptops to vendor for repairs under ADP.

Insight Global
May 2021 - July 2021

Performed hardware assessments for the hundreds of student and teacher devices.
Re-imaged problematic Windows computers for district users.
Reset and restored Chromebooks and iPads through a mobile device management system.
Troubleshooted application-related issues for users computers.
Mapped and installed network printers for district users both on Windows and Mac devices.

Juan's Chassis and Alignement
June, 2010 - January, 2021

Informed customer of complications, detailed repair plan, and timeline.
Used ticketing software to calculate quotes for repair of clients vehicles.
Integrated Microsoft software for financial purposes.
Maintained and configured workstations, printers, and other network devices in the business.
Trained new employees for their respective positions.

Multicultural Education and Counseling through the Arts
June 2007 - July 2007

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